Guidelines for Farmers/StoreKeepers/Lister’s
Farmsnation is a great way to reach out to a vast community. A few things you should keep in mind:
- Keep your listing updated: While our team makes every effort to keep information on Farmsnation up-to-date, we appreciate you letting us know when an update is required. If your timings change and your listing is not updated, customers won’t be too happy with you .
- Don’t solicit reviews: The best way to get reviews is to delight customers. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.
- Don’t ever offer freebies, discounts, or payment in exchange for reviews
- Don’t offer incentives for users to remove reviews
- Don’t ask your staff to compete with each other to collect reviews
- Don’t work with companies or third-party vendors/PR agencies offering to ‘fix your reviews/ratings’
- While conducting foodie meetups is allowed, reviews which come in lieu of these official gatherings must carry a clear disclaimer which will help the others identify that the review is based on an invite. That being said, an invite certainly does not mean that the user needs to post a positive review
- The businesses that do best on Farmsnation are the ones that provide a great customer experience to everyone or encouragement that they write a positive review
- If we do come across any evidence (direct/indirect) of you indulging in solicitation, we will activate a disclaimer on your listing, informing the Farmsnation community that your reviews are suspicious.
- Respond to criticism positively: Take two deep breaths when you get a negative review. Three, if required. This happens to all who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don’t use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can’t be edited after posting, so choose your words well.
- Be accountable: Farmsnation will not moderate any questionable activities about your posted in reviews. (e.g. serving shisha where it is not permitted, serving alcohol to minors, or staying open later than permitted). Farmsnation may also not moderate or delete any reviews where any third party service provider is involved. Such a review may be retained if it falls within our guidelines. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions are not considered personal attacks.
- Don’t entertain: Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behavior is tolerated. Similarly, inviting users who have reviewed and given a low rating back for a complimentary, invites false negative reviews. These issues affect the entire community and require everyone’s participation to curb their prevalence. Please report users who engage in such activities to firstname.lastname@example.org.
- In a concerted effort to maintain the neutrality of content on Farmsnation, owners, employees, and any affiliates with business interests are no longer permitted to write reviews on Farmsnation. We understand that being in the industry, you are truly passionate about food, and would love to share your experiences. But when you’re unavoidably invested in your business, it becomes hard to leave emotions (and bias) at the door. This is a step towards maintaining neutrality – and quality – of the content on Farmsnation.
It’s also important to note that we (Farmsnation) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Farmsnation, it’s not true. Employees of Farmsnation are contractually and ethically forbidden from using their status to solicit free meals or receive special treatment. If you observe any such practice, report it to info@farmsnation. Appropriate action will be taken against the user or employee if evidence can be provided.